Refund policy

Oats Elevated pouches are food, and like most food sellers we cannot accept returns on consumable items once an order leaves our hands. That is a food-safety and hygiene standard, and it protects every customer we sell to.

Here is what we can do, and we mean it:

Our satisfaction guarantee. If your first order is not for you, tell us within 60 days of delivery and we will make it right: a full refund of that first order, or a swap for flavors you would rather try, your choice. No photos, no forms, no shipping anything back. Email Brooke@OatsElevated.com with your order number and the words "not for me" and we will take it from there. We make every batch ourselves, and we would rather lose an order than have you stuck with breakfast you do not enjoy.

If something is wrong, we make it right. If your order arrives damaged or is simply not what you ordered, email us at Brooke@OatsElevated.com within 48 hours of delivery with your order number. A quick photo of the issue helps us fix packing problems faster, but it is not required. We will replace the affected items or refund them, your choice.

Reusable glass jars. Our 12 oz glass jars ship empty and are yours to reuse. If a jar arrives broken or defective, the same 48 hour process applies and we will replace or refund it.

Farmers market purchases. If you bought from us at a market and something is off, bring it back to our booth at any upcoming market or email Brooke@OatsElevated.com. Same promise: replace or refund.

Local delivery orders. The same replace or refund promise applies.

Refund timing. Approved refunds go back to your original payment method. Most banks post them within 5 to 10 business days.

Subscriptions. Subscription orders follow this same policy. For cancelling or changing a subscription, see our Subscription and Purchase Options Cancellation Policy.

Questions before you order? Email Brooke@OatsElevated.com. A real person reads it, usually the person who made your oats.