Shipping policy

Oats Elevated pouches are dry, shelf-stable, and easy to ship. No cold chain, no special handling, just your oats in a sturdy parcel. Here is how we get them to you.

When we ship. We are a small family business and we pack every order ourselves, so we strive to ship within 2 to 3 business days of your order. If we are ever running behind that, we will say so right here on the site and in your order confirmation.

How it ships. Orders travel by ordinary ground shipping. Your pouches are shelf-stable, so there is nothing to rush home for: they are ready whenever you are. Store them in your pantry and enjoy at your own pace. If anything arrives damaged, see our Return and Refund Policy (we replace or refund).

Where we ship. We ship anywhere in the contiguous United States. Shipping rates are shown at checkout before you pay.

Local delivery. We offer local delivery for a flat $4 fee in the Northern Kentucky and Cincinnati area. Enter your address at checkout: if your zip code is in our delivery zone, the local delivery option appears automatically. You will get an email when your order is out for delivery and when it has been delivered. If we miss you, we will email you about that too.

Farmers markets. Prefer to skip shipping entirely? Come say hi in person: our online store, our year-round market stand, and our upcoming markets are all listed on our Find Us Locally page.

Something went sideways? Email Brooke@OatsElevated.com with your order number. We answer within one business day.