Cancellation policy
Oats Elevated subscriptions keep your favorite oats showing up on your schedule, and you stay in control the whole time. Here is exactly how it works, in plain English.
How billing works. When you subscribe, your payment method is charged automatically at the start of each billing cycle on your chosen delivery schedule (for example, monthly). Each charge creates that cycle's order, which we then pack and deliver or ship.
Cancel anytime. There is no minimum commitment and no cancellation fee. You can cancel whenever you like, and the cancellation takes effect immediately: you will not be charged again. To avoid being billed for the next cycle, cancel before your next billing date. Your next billing date is shown in your subscription account page and in every subscription email we send.
Orders already placed. If a cycle has already been charged when you cancel, that order still gets packed and delivered as normal (it is already in motion). Cancellation stops future charges; it does not undo the current one. If there is a problem with that final order, our Return and Refund Policy applies as usual.
How to cancel or change your subscription. Any of these work:
- Click "Manage subscription" in any of your subscription emails and cancel from your subscription page. No login password needed; the link is unique to you.
- Log in to your account on OatsElevated.com and manage your subscription there.
- Email Brooke@OatsElevated.com from the email on your subscription and say the word. We will confirm the cancellation by email within one business day.
Prefer a break instead? You can also pause your subscription or skip a delivery from the same subscription page. Plenty of subscribers skip a vacation week and pick right back up.
Swaps and quantity changes. You can change flavors or quantities for a future cycle any time before that cycle's billing date, from the same subscription page.
Questions about your subscription? Brooke@OatsElevated.com. A real person answers.